Terms of Service

Kingsmere Retreat is a physical hotel and leisure venue located at 42 Manchester Street, Christchurch, New Zealand. This website is for informational purposes only, providing details about our accommodation, dining, and on-premises gaming hall. We do not provide any online wagering, remote betting, or internet gambling services.

All gaming activities described on this site — including the casino floor and gaming hall — take place exclusively inside our Christchurch premises. We are a licensed physical venue in New Zealand offering hotel rooms, fine dining, a bar, and responsible entertainment for adults. No part of our service offering extends to internet-based play, remote account wagering, or mobile betting products.

Access to certain parts of our physical venue, including the gaming hall, is strictly limited to individuals aged 18 and over. Users of this website must also be of legal age in their jurisdiction. Access to our gaming-hall and booking pages requires a mandatory age-verification confirmation. Valid photo ID is required for entry to our physical premises.

When you first visit our site, an age-gate prompt appears asking you to confirm that you are 18 or older. This confirmation is stored in your browser for 30 days, after which you will be asked to verify again. On our gaming-hall and booking pages, the confirmation is required before you can view the page content. Inside the venue itself, staff will request government-issued photo identification — such as a New Zealand driver licence, a passport, or a Hospitality NZ 18+ card — before granting entry to the gaming floor. We reserve the right to refuse entry to anyone unable to produce valid identification.

All content on this website, including text, graphics, logos, and images, is the property of Kingsmere Retreat and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or use any content from this site for commercial purposes without our express written permission.

This includes photographs of our rooms, dining plates, interior design, the Kingsmere Retreat wordmark, and all written descriptions of our Christchurch hotel and leisure facilities. You may share links to our pages or quote brief passages for review or reference, provided the source is acknowledged. For any other use — including press materials, academic publications, or third-party directory listings — please contact us in writing at hello@kingsmereretreat.com before publishing our content.

Kingsmere Retreat provides this website on an "as is" basis and makes no warranties regarding the accuracy or completeness of the information provided. We are not liable for any direct or indirect damages arising from your use of this website or any information contained herein. We do not guarantee that the site will be available at all times.

Room rates, menu items, event schedules, and gaming-hall hours may change without prior notice on the website. Seasonal adjustments, private hire closures, and maintenance periods can affect availability. For confirmed pricing or current operating hours, please call our venue team at +64 3 366 5294 or email hello@kingsmereretreat.com before travelling to Christchurch. Information about responsible entertainment and 18+ entry requirements is provided for guidance and does not substitute for the judgement of the individual or the direction of our on-site staff.

Users agree to use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Prohibited behavior includes harassing or causing distress to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

This applies to any communication channel linked to the website, including our contact form, email correspondence, and comments on our community page. We may remove user-submitted content that we judge to be defamatory, misleading, or unlawful, and we may block repeat offenders from submitting further material. Attempts to scrape, mirror, or bulk-download pages for purposes other than personal browsing are also prohibited. If you believe any user-submitted content on our site is harmful or unlawful, please report it to hello@kingsmereretreat.com with a clear description and the relevant page link.

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from the use of this website or these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Kingsmere Retreat operates as a physical hotel and leisure venue within the Christchurch Central area. If you have a concern about your experience on this website, we encourage you to contact us directly first so we can address the matter. Where a dispute cannot be resolved through direct discussion, New Zealand law and the jurisdiction of New Zealand courts will apply to any formal proceedings.

This website may include links to third-party websites that are not operated by Kingsmere Retreat. We have no control over the content or practices of these sites and accept no responsibility for them. The inclusion of a link does not imply endorsement of the site or its owners.

For your safety, we recommend reviewing the terms and privacy policies of any third-party site before submitting personal information. Links on our site may point to local Christchurch tourism resources, responsible-play support services, or hospitality partners — these listings are provided for convenience and are not a guarantee of service quality. The New Zealand Gambling Helpline (0800 654 655 · gamblinghelpline.co.nz) is an external resource we reference for visitor welfare; Kingsmere Retreat is not affiliated with and does not control that service.

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon being posted on this website. Your continued use of the site following any changes constitutes your acceptance of the new terms.

We recommend reviewing this page periodically to stay informed of any updates. The effective date shown near the top of this document reflects the most recent revision. Where a change materially affects your rights or obligations, we will make a reasonable effort to highlight the update — but responsibility for reviewing the current version rests with you, the visitor. If you do not agree to the revised terms, you should stop using the website.