Privacy Policy · Kingsmere Retreat Christchurch
Privacy Policy
Effective
2 September 2026
Review Periodically
Introduction
This Privacy Policy describes how Kingsmere Retreat (referred to as “we”, “us”, or “our”) collects, uses, and protects the personal information of visitors to our website and guests at our physical premises in Christchurch, New Zealand. We are committed to ensuring that your privacy is protected and that your personal data is handled in accordance with the New Zealand Privacy Act 2020.
Our hotel and leisure complex at 42 Manchester Street offers accommodation, fine dining, a bar, events spaces, and a physical gaming hall for adults aged 18 and over. The information we collect serves a single purpose: delivering the on-premises hospitality experience you have requested. This policy explains what we collect, why we collect it, how long we keep it, and the choices you have.
Section One
Information Collection
We collect personal information that you provide to us directly through our website booking forms, over the phone, or in person at our venue. This may include your name, contact information (email and phone number), identification details (for age verification), and payment information. We also collect information about your preferences and use of our hospitality services to better serve you.
Direct Submission
Details you give us through booking forms, phone calls to our front desk, or face-to-face at our 42 Manchester Street reception.
Service Preferences
Dining requests, room preferences, event attendance plans, and accommodation requirements that help us prepare for your visit.
Age Identification
Photo ID details collected on-premises to verify you are 18 or older before entering our gaming hall, as required by New Zealand law.
Payment Details
Billing information for room charges, restaurant and bar transactions, and event bookings handled securely on site.
Section Two
Use of Information
Your information is used to manage your bookings for accommodation, dining, and events, and to provide you with the services you have requested. We also use your data to communicate with you regarding your stay, to improve our hospitality offerings, and to comply with our legal and regulatory obligations as a licensed gaming and hospitality venue.
- Processing room reservations, restaurant bookings, and event registrations at our Christchurch hotel.
- Communicating essential details about your stay, including check-in instructions, event schedules, and dining confirmations.
- Improving our accommodation, bar, and dining services based on the preferences and feedback you share with us.
- Fulfilling our legal and regulatory obligations as a licensed physical venue operating within New Zealand law.
- Maintaining records of on-premises age verification for our gaming hall as required for compliance.
Section Three
Age Verification and Security
As part of our legal requirements for the operation of a physical gaming hall, we are required to verify the age and identity of our guests. This involves the inspection of valid photo identification. We may also use surveillance systems (CCTV) within our public premises for the safety and security of our guests and staff, and to prevent illegal activities.
ID Inspection
Photo ID is checked at entry to our gaming hall to confirm every guest is 18 or older. Records are kept for compliance purposes only.
CCTV Coverage
Surveillance operates in public areas of the venue to protect guests, staff, and on-premises facilities. Footage is stored securely.
Section Four
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors and IT support, provided they agree to keep your information confidential. We may also disclose your information if required by law or to protect our rights and safety.
Who We May Share With
- Payment processors — to handle room, dining, and bar charges securely.
- IT and hosting providers — to maintain website bookings and reservation systems.
- Legal authorities — where disclosure is required by New Zealand law or regulation.
- Safety responders — to protect the rights, safety, and security of our guests and staff.
Section Five
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Your data is retained only for as long as is necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.
Security Measures
Encryption for payment data, restricted internal access to guest records, and secure storage of identification documents collected at our gaming hall entry.
Retention Periods
Booking and billing records are kept as long as legally required for accounting and compliance. Age verification logs are retained per New Zealand regulatory obligations.
Disposal
Once data is no longer needed, it is securely destroyed or permanently anonymised so it can no longer be linked to you as an individual.
Staff Access
Only authorised staff with a legitimate business reason can view your information. Access is logged and reviewed as part of our internal procedures.
Section Six
Your Rights
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. If you wish to exercise these rights, please contact us using the details provided on our Contact page. We will respond to your request within the timeframes required by law.
Access Your Information
You may ask what personal data we hold about you and request a copy of that information. We will provide it in an accessible format within the statutory timeframe.
Correct Inaccuracies
If information we hold is incorrect or outdated, you can request a correction. We will update our records and notify any third parties who may have received the data.
Withdraw or Complain
You may withdraw consent for certain data uses or raise a complaint with the Office of the Privacy Commissioner if you believe we have not met our obligations.
Section Seven
Third-Party Links
Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites.
We recommend reviewing the privacy policy of any third-party website you visit. This Privacy Policy applies solely to information collected through kingsmereretreat.com and at our physical venue in Christchurch.
Section Eight
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
The revision date shown at the top of this page indicates when the policy was last reviewed. If we make significant changes to how we handle personal data, we will provide a prominent notice on our website before those changes take effect.
Questions About Your Data
Contact Data Officer
If you have questions about how we handle your personal information or wish to exercise your rights under the Privacy Act 2020, reach us through our Contact page or write to the address below.
Kingsmere Retreat Christchurch
42 Manchester Street
Christchurch Central
Christchurch 8011
New Zealand
Open 24 hours
Monday through Sunday
Strictly 18+. Kingsmere Retreat is a physical hotel and leisure venue in Christchurch, New Zealand. Gaming hall and casino-style facilities are provided on site only to adults 18+ with valid photo ID. We do not operate online wagering, remote betting, tele-betting or any internet gambling service. Gamble responsibly. New Zealand Gambling Helpline: 0800 654 655 · gamblinghelpline.co.nz. This website describes our venue, accommodation and hospitality only.